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Frequently Asked Questions

Can I purchase your jewelry online internationally?

Yes! We are still operating as usual, but due to COVID-19 please expect some delays in the shipping time. We apologize for the inconvenience and will update you as soon as we have more information on the matter.

What is your jewelry made out of?

The majority of our jewelry is solid stainless steel and gold/ rose gold plated sterling silver.

Can I swim/shower with my jewelry on?

No, we suggest always taking off your jewelry before swimming/showering. This will ensure that your plating lasts for as long as possible and your jewels will stay clean and sparkly. Crystals, in particular, will dull if exposed to chlorine/salt water.

Can I exercise with my jewelry on?

No, we suggest always taking your jewelry off before exercising as your sweat can damage the plating of your piece. Furthermore, while our jewelry are strong, they are still delicate and will break if pulled during vigorous activities.

How do I take care of my new items?

  1. Apply lotion, cosmetics, hairspray, and perfume before dressing in our jewelry. 
  2. When undressing, wipe each piece with a clean soft cloth to remove oils and perspiration. 
  3. Never wear jewelry when doing physical work such as housekeeping, gardening or exercise. 
  4. Never expose jewelry to household cleaning products. 
  5. Never expose jewelry to chlorine swimming pools or hot tubs.

Can you make this piece longer/shorter (i.e. can any adjustments be made to the designs)?

Yes and No. Most of all of our pieces are produced overseas. Therefore, no we cannot make any changes to the design of the jewelry.

However those that are Handmade and of specific quantities are customized here in the USA, and can be adjusted according to the customer need and to the amount set for the adjustments. 

How do I update my cart during an order?

Prior to Checkout
Update Quantity

If you haven't clicked checkout yet, scroll up on top of the page click 'Cart' which is always . All added items will be visible. Update the number in the 'Qty' column to change the number of your product order.

Delete a product

Follow same steps above on how to go to your cart. On the cart page, look for the Ring to Perfection Cart Delete Buttonbutton. Click it to delete an item.

After Checkout

If you are already on the checkout page (customer information, shipping method, and payment method) but you notice incorrect quantity or incorrect product on the quick summary on the right side of the page, you can simply click 'Cart' visible on the upper left side of the page to modify your order. Then, follow the same steps above on how to update the quantity or delete a product.

Where is my order?

We receive a lot of questions about our order times. We strive to send every order as quickly as possible! However, some orders have items that we craft-to-order which will extend the shipping times. We promise to ship all orders as quickly as possible and if any order or item will take more than 2-4 days to ship we will contact you to let you know the updated production time.

I have received certain items, but not all items from my order?

We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that   some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working on stocking up our warehouses with as many products as we can, but you can probably imagine this is not always possible with 1800+ products and 3 warehouse locations. Rest assured, you will get all your items.

Why isn't my tracking number working?

Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping can take anywhere from 1 to 3 weeks depending on which country you are shipping too, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

The Tracking Number says delivered, but I haven't received my order.

All domestic delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact  USPS at (800) 275-8777  to locate your package at your local post office.

Where is your store based?

Austin, Texas.

How do discount codes work?

Only ONE discount can be applied on our Checkout page. You can add your discount code only after you click on Checkout while in your Cart. 

What is the store's cancellation policy?

For all other order cancellations, please contact us immediately via our contact page . We will respond to all emails within 24 hours.  Once the order request has been processed by our warehouse  (generally within a couple hours) or manufacturers (generally within 1 day), your order cannot be canceled.

How long will it take to receive my order?

Since some of our pieces are handmade-to-order, like our  custom made bracelets, processing time will vary greatly between products. Once your order has been processed and shipped, a confirmation email with a tracking number will be sent to the email left at check out. 

Current Production Time: 2-5 days

DELIVERY TIMES

USA Customers

Shipping from our USA Facility 4-6 Business Days
Shipping from our Manufacturers 5-15 Business Days


International Customers

Shipping from our  USA Facility 5-20 Business Days
Shipping from  our Manufacturers 7-28 Business Days

 ** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.

What's your return and exchange policy?

ALL SALE ITEMS ARE FINAL SALE.

We do not accept returns unless there is a defect with the product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 7 days after receiving the item along with a photo proof of the defect. We do not accept returns, exchanges, or replacements in the case where the reason is due to the item being too small or too large. We provide complete information about our size and it is our customer's duty to measure on their end before purchasing.

We must be notified before returning any items. Please message us your full name, order number and the item(s) you would like to return.   Do not ship a product back unless it has been approved.  Returned items must be in brand new condition and in the original packaging as you received it.

Customers are responsible for ALL shipping costs when returning. Item total is refunded minus a restocking fee of $5. Find more information in our  return & exchange  section. Our customer service team is always here to help you with your concerns. Send us an email at  info@ozijewels.com  or call us at (210) 901-9403 and we will get back to you within 24 hours. 

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